Delivery Timelines

1. Job delivery

PostedBids receivedAssignedIn progressCompletedClient paysTradesman confirms receipt

Stage	What happens	Timing
Post	The job appears in the marketplace	Immediate
Receive bids	Tradesmen bid using credits	No guaranteed window
Accept a bid	The job is assigned and the tradesman's bank details are frozen	Client's pace
Start work	The tradesman starts	Agreed between both sides
Complete	The tradesman marks the work done	Tradesman's pace
Pay	The client sends the bid directly to the frozen bank account	Client's pace
Confirm	The tradesman confirms the money arrived	Tradesman's pace

There is no escrow and no automatic payment release. The client pays after the work is complete.

Chat opens when a bid is accepted. It is the place to agree dates, access and materials. Payments do not happen inside chat.

2. Job payment timing

Step	Timing	Control
Client sees bank details	Immediately after work is completed	Kekere
Client sends the transfer	When the client chooses	Client
Client marks it as sent	At the client's pace	Client
Tradesman confirms receipt	When the tradesman checks the bank	Tradesman
Money reaches the tradesman	Depends on the banks	Banks

If the tradesman never confirms, the payment stays pending. Kekere does not mark it paid automatically.

The client should only send money to the account shown on the completed job.

3. Credits

Credits (Kekere's bidding currency) are separate from job payments.

Step	Timing	Control
Price shown	Locked when the client starts checkout	Kekere
Paystack checkout	Opens immediately	Paystack
Confirmation on return	Polled for about 60 seconds, then in the background	Paystack
Credits appear	After Paystack confirms	Kekere

If checkout fails, Paystack's message is shown. A purchase is only marked paid after Paystack confirms it.

One credit is spent when a bid is submitted. Withdrawing or losing a bid does not return the credit.

4. Disputes

A dispute is a record for support review. It does not pause or move money.

The client can record a dispute from a completed job.
The client can attach details and optional photos.
Support can review the record and flag or suspend the tradesman.
A refund is not guaranteed, because the money went directly to the tradesman.
We do not publish a resolution time.

5. If something is wrong

If a payment is missing, first check your bank statement and the job's payment status. If you still need help, email contact@kekere.online with the job title, amount, date and any transfer reference.